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Privacy Policy

 

Privacy Policy

Effective: April 1, 2010


Privacy of Our Customers

The Grove, Inc. recognizes and respects the importance of maintaining the privacy of our customers, registered members ("Members") and users, and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you of:

  • the personal information we may collect from you when you visit our web site, respond to our emails, place orders via mail or fax, or otherwise contact us via telephone, email, fax or mail,
  • why we gather information from you,
  • what information we gather, and
  • how it is used.

This Privacy Policy is part of the Terms of Use, which governs your use of our web site located at www.grovesnackgifts.com (The Grove, Inc. or the "Web Site"). The Web Site is owned by The Grove, Inc. (the "Company"). This Privacy Policy does not cover information provided to our Company-owned retail stores.

Legal Disclaimer:  Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, court order or legal process served on our Web Site.

Note:  You must be 18 years or older to use, subscribe or register as a member of The Grove, Inc.’s Web Site. The site is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children.


Information Collection

The Grove, Inc.’s most protected asset is our customers.  We recognize that your privacy is important to you and we are committed to maintaining and using your information responsibly.

The Grove, Inc. is the sole owner of any information collected on this website

We at The Grove, Inc. have the utmost respect for our customers' privacy and for confidentiality.  In no way will we violate this philosophy by releasing any information gathered about our customers or selling their information. 

Any information that we gather from our visitors will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our users will be used to help us enhance the shopping experience for our customers.

Any privacy concerns should be directed to customerservice@grovesnacks.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority since our inception in 1981 and will continue to be our first priority in the future.

And we, too, hate receiving junk and unsolicited mail, so we will never provide your e-mail address to anyone.


Why We Gather Information

The Grove, Inc. gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us and our affiliated brands.


What Information We Gather

We collect information through our Web Site, emails, mail, fax, and telephone, including when you:

  • place an order,
  • participate in our forums, surveys, promotions, requests for suggestions, and membership registrations, and
  • engage in other activities, services, products and resources we make accessible to our customers, members or users.

Depending on how you interact with us, we collect some or all of the following types of information:

  • your name, address, telephone number, email address,
  • billing information (credit card number, expiration date and billing address),
  • gender and birth date, if you choose to enter such information,
  • products purchased and occasion type (for example, Mother’s Day),
  • any promotion code and related information
  • message and gift recipients’ names, addresses, telephone numbers and email addresses, and
  • other information you provide to us.


How We Use ‘Cookies’ and ‘Action Tags’

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Web Site, such as the shopping basket, may not function properly.

Our Web Site also uses a common web technology called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web activity information. Action tags (including third party tags) may be used to provide data to third parties for tracking purposes. However, our Web Site does not use action tags to collect or transfer personal information.


Security and Passwords

If you place an order on our Web site, it encrypts the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the Web Site is viewed using Microsoft's Internet Explorer® or Netscape Navigator®. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.

Portions of the Web Site (such as our Member registration) may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Web Site (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.

Our Site is intended for users from the United States and those not governed by privacy policies of other countries. Users from the other countries are advised not to disclose Personal Information to our Site. Information sent to us will be housed on servers located in the state of California, in the United States. Do not send us information unless you consent to the application of U.S. law and to the use and disclosure of your information consistent with this Privacy Statement.


Nutrition, Fitness and Well Being Information

Certain content presented on our Web Site is intended to impart commonly known general nutrition, fitness and wellness information. The content is not intended to be construed as or be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of anything on or associated with our Site.

If you think you may have a medical emergency, call your doctor or 911 immediately. Neither we nor our Web Site recommends or endorses any specific tests, physicians, products, procedures, opinions, course of treatment or therapy or other information on or associated with the Site. You should always consult your own qualified health care professional concerning your particular circumstances and needs and not rely on our Site or Content. Using our Web Site is solely at your own risk.


User Submissions

The Personal Information you submit to the Site is governed by the Site's Privacy Policy. When we use the term “Personal Information” we mean information such as your first/middle initial or name and last name, street address, town or city, state, zip code, telephone number, email address, gender and any other information that would allow someone to identify you or contact you. You agree you will not send, upload or transmit any communication or content of any type to the email address listed on the "Contact Us" link that infringes or violates any rights of any party or violate these Terms of Use. By submitting or otherwise exchanging communications or content, including, without limitation, any personal or commercial information, idea, concept or invention (individually and collectively, “User Content”), you agree that such User Content will not be considered or treated as confidential and (i) you acknowledge and understand others may see, read, use or re-transmit such User Content, (ii) you explicitly represent and warrant that you are the owner of such User Content or have all rights and licenses necessary regarding such User Content and (iii) that The Grove, Inc. is thereby granted a royalty-free, perpetual, irrevocable, unrestricted world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, adapt, transform, distribute, transmit, broadcast, perform and display such User Content in any media or medium, or any form, format, or forum now known or hereafter developed. The Grove, Inc. may sublicense its rights through multiple tiers of sublicenses. The Grove, Inc., however, is under no obligation to use the User Content.


Content and Copyright, Trademark, and Related Issues

The contents, including information, text and graphics and all other material contained on the Site or features and functions we make available on our Site (collectively, the "Content") are for your personal informational purposes only. We authorize you to view or download a single copy of the Content solely for your personal, non-commercial use. You must not delete or alter any copyright or other notice we place on any Content. Content is owned by us, our licensors, or franchisors, and is protected by copyright, trademark and other laws and regulations of the United States and foreign laws. You may not use Content in any way not expressly permitted by these Terms and Conditions and if you do, your right to use the Content will automatically terminate. The Content and the Site generally, are subject to change or termination without notice.

The trademarks, names, slogans, logos, characters and service marks (collectively "Trademarks") displayed on our Site belong to us or have been licensed or franchised to us. Nothing contained on our Site should be construed as granting any license or right to use any Trademark displayed on our Site. Your use/misuse of the Trademarks displayed on our Site, except as provided in these Terms and Conditions, is strictly prohibited.

We will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. All rights not expressly granted herein are reserved.


Mergers, Acquisitions, and Bankruptcy

In the event of a merger, acquisition, bankruptcy or similar reorganization, information collected by us may be transferred to a third party, successor in interest, or other entity.


Changing or Deleting Information

To update your customer information, please either email Customer Service, contact us at the address below, or, if you have registered for an Account on our Web site, you may also update your customer information by accessing the Account Services section located on the My Account tab at the top of our Web page.


Limitation of Liability

The use of the Site and Content is at your own risk and are provided "as is." Transmissions over the Internet and communications networks are not in our control and can never be completely secure. Accordingly, we cannot and shall not be liable for any delay, failure, interruption, compromise or corruption of any data or other information transmitted in connection with use of the Site, including information you provide to us or our Site.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE GROVE, INC. AND THE SITE DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, STATUTORY AND OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

In no event shall we, the Site, our licensors, suppliers and Content providers be liable for any damages, including, without limitation, direct, indirect, incidental, consequential, special, exemplary and special damages or damages resulting from lost data or business interruption, regardless of the form of action or the basis of the claim, whether based on warranty, contract, tort, strict liability or any other legal theory, and whether or not a party has been advised of the possibility of damages. If, for any reason, The Grove, Inc. shall be found to be liable, our aggregate liability to you or any other party or parties claiming with, under or through you, shall be limited to U.S. $500, notwithstanding any claim that such remedy fails of its essential purpose. No claim or action arising from or concerning the Site, Content or otherwise hereunder may be brought later than one (1) year from the date the claim or cause of action arose.

Some jurisdictions do not allow the disclaimer of certain types of damages or liability in whole or in part with respect to consumer agreements and although the exclusions, limitations and disclaimers in these Terms of Use shall always be construed to take full advantage of their meaning to the extent permitted by law. You should consult your own legal advisor should you wish to determine the laws and regulations that apply to you.
Indemnification

You agree to defend, indemnify, and hold The Grove, Inc. its owners, officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.


Contact Information

If you have any questions or suggestions regarding our Privacy Policy, please contact us at:

Customer Service
Phone: 800.54.GROVE
Fax: 708.531.0619
Email:  customerservice@grovesnacks.com